I have an effect gizmo bought new, I can't get the exact date, but it was the first limited edition black model before the midi socket was added to the front. The instruction manual is v1.0 2009 It's been in a rack for many years now and worked great with a CAE RS-10. I've not used the rack for approx 8 months as it's only used for big events, however I bought a RJM Mastermind controller allowing me to use it more at home, so thought I'd swap a pedal or two out, hook up the mastermind and get some home use out of it (RS-10 is for gigs only due to size). I got the rack out, powered it on, all looked great. Plugged in the Mastermind rather than the RS-10 and followed a nice instructional video from RJM on youtube, all looked too easy using the mastermind software to help configure. Trying to switch patches the effects gizmo was not responding, I suspected user error setting up the mastermind GT, so pressed some of the patch buttons on the effects gizmo to activate a loop, the loop light didn't come on, I tried the other loops, they didn't come on. I powered off the effects gizmo and powered it back on holding loops 1 to check the midi channel, the unit just powers back on, the lights don't flash and the loop buttons still don't work, I tried a hard reset with loops 1+4 pressed on power on, again no flash no reset and none of the loop buttons seem to activate anything. The power light is on by the write button, however it's as if the unit is hung. I've put a call into the RJM support system (truthfully I'm not sure it's actually logged though as I got no confirmation email or anything like that) no idea what's going on here and very open to suggestions as this has been a great unit for me, so I need to understand why it's just in this locked/hung position and won't respond to anything. Any debugging or troubleshooting would be most appreciated.