1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

editor gets stuck

Discussion in 'GT General Discussion' started by Victor Vos, Sep 29, 2019.

  1. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    Hi,
    Every time I try to read settings from device, the editor gets stuck en I have to hard reset.
    This way I cannot get the right preset names from my AxeFx into the editor...
    Upgrading to the latest software did not solve it..
     
  2. rjmmusic

    rjmmusic
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Jan 18, 2010
    Messages:
    5,826
    Likes Received:
    1,042
    Are you using a Mac or PC, and which OS version? Do you have a different USB cable to try, and ideally another computer to try?
     
  3. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    I have a Mac, Mojave 10.14.6
    I could try both cable and my old Mac...
    btw, communicating from computer to MM is fine..
     
  4. rjmmusic

    rjmmusic
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Jan 18, 2010
    Messages:
    5,826
    Likes Received:
    1,042
    Does the firmware version in the Mastermind match the version of the editor?
     
  5. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    changing cable did not do the trick... changing computer takes some more logistics.. Try it later tonight.
     
  6. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    Both the latest I believe...
    editor= 4.3.0
    MM= 4.3.0
     
  7. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    it works fine on the other computer...
     
  8. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    So there's something wrong with my computer ?
     
  9. rjmmusic

    rjmmusic
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Jan 18, 2010
    Messages:
    5,826
    Likes Received:
    1,042
    If it's working fine on the other computer, then yes, something must be going on with the first computer. We use the built in USB MIDI drivers in OS X, so it's not a driver issue. Have you tried every USB port on your other computer? Maybe one port is not up to par?
     
  10. Victor Vos

    Victor Vos
    Expand Collapse
    Well-Known Member

    Joined:
    Feb 13, 2017
    Messages:
    77
    Likes Received:
    1
    Yes, I tried all. Found a workaround; Get settings at old computer, save on usb stick, load on new computer. Quite a work-around...
     
  11. Shanesplanet

    Shanesplanet
    Expand Collapse
    Well-Known Member

    Joined:
    Jan 23, 2016
    Messages:
    97
    Likes Received:
    25
    Mine tends to do that on only one of my many windows based as well. I KNOW its the cheap and overly long usb cable I'm using. That, and there's so many usb drivers buried in my system, its a total mess. Save your work regularly and swap cables. I'm sure you've tried the obvious. Glad you found a workaround, but man what a pita. Have you tried other usb ports as well? Sorry not much help, I know nothing of OSX.
     
  12. rjmmusic

    rjmmusic
    Expand Collapse
    Administrator
    Staff Member

    Joined:
    Jan 18, 2010
    Messages:
    5,826
    Likes Received:
    1,042
    USB is annoyingly complicated, I'm sorry to say - getting that feature to work at all was not fun!
     
    Shanesplanet likes this.
  13. Shanesplanet

    Shanesplanet
    Expand Collapse
    Well-Known Member

    Joined:
    Jan 23, 2016
    Messages:
    97
    Likes Received:
    25
    I bet it wasn't. You are not alone Ron, usb problems plague many things. Yours is just as stable as can be expected. Even more a pita is trying to deal with usb to midi and clock sync in a daw. Damn nightmare that isnt your fault. After a few years of fighting it, I now try to keep it as simple as possible. Too complex and it fails. I'd rather simple and stable, than complex and Iffy. One thing that isnt so common is customer service as prompt as yours! Keep up the good fight!
     
    Victor Vos likes this.

Share This Page